1. How do I contact Bestoutdor regarding my order?
Whatever happens to your order, you can contact us via customer@bestoutdor.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.
2. When will my order be shipped out?
Once we receive your order, we will process it on the same day and send it out in 1-2 business day. Any orders placed on Saturdays will be sent out together with Sunday's orders.
3. What shipping methods do you offer?
We use UPS ground, UPS SurePost, USPS and freight transportation by truck to ship your orders. Each shipping method will be based on the size and quantity of the items ordered. We only serve US and Canadian customers.
4. What is the estimated delivery time?
We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order in 1-2 business days. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our standard delivery times (3-5 business days) are estimates and may vary due to external factors outside of Bestoutdor, and our courier's control. These factors may include but are not limited to, extreme weather conditions and technical failures.
5. How do I cancel my order?
Please initiate a cancel request from your personal center. If the order has already been shipped out, we would request $21 as a recall fee for each package. Please refer to the Return Policy for additional information.
6. What if I don't receive my order?
If your order is delayed or missing, please contact the shipping carrier directly to confirm if they have delivered the item to the right address. We also recommend providing your phone number to our customer service team. We will file a formal claim request with the carrier to search for your package. Generally speaking, carrier investigations typically take 5-7 business days to locate your package or confirm its status.
7. What if I have received a damaged order?
Please initiate a return request from your center and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Bestoutdor with proof of the damage in detail as this will assist us in processing your order refund.
8. When can I expect a refund debited to my account once I return the item?
Once you are authorized to return an item to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, we will issue you the refund in 3-5 business days.
9. What is the warranty of my item?
All items come with a guaranteed 3-month warranty from the date of purchase. We will cover any cost that occurred due to an item quality issue.
10. How do I return the item?
If you receive any defective items, contact us for a full refund. Most products can be returned within 3 months of purchase if they are in like-new, resalable condition with the original packaging, tags, and receipt included. For returns due to unmet expectations (items must be unused, undamaged, and in original packaging with tags attached), you will be responsible for return shipping costs to facilitate the refund process through Bestoutdor.
11. Can I order replacement parts from your store?
Normally we don't sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge, provided we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.
12. How to pay for my order?
We support PayPal payment and credit card payment, you can choose either one. Note: If you choose to pay by credit card, please confirm that your billing address is correct
13. Will an invoice be included in my package?
There will be no invoice in your package. If you want to request an invoice, please contact our customer service for a screenshot of your order details.